Resume
Josh Flynn
IT Broadcast Engineer • Data Engineer • Web & Mobile Developer
Professional Summary
IT professional and developer with experience across broadcast engineering, data engineering, desktop support, systems administration, and web/mobile development. Strong background in SQL, ServiceNow workflows, workstation deployment, Active Directory, user support, and cross-functional process improvement.
Professional Experience
IT Broadcast Engineer
WEAU / Gray Media, Eau Claire, WI
October 2025 - Present
- Manage service desk tickets and provide onsite technical support.
- Reimage, deploy, and troubleshoot workstations using imaging tools.
- Support production-focused technical environments where uptime and reliability matter.
Forklift Operator
Menards, Eau Claire, WI
August 2025 - October 2025
- Provided customer support in a fast-paced retail environment.
- Operated forklift equipment safely and efficiently.
Data Engineer
Midwest Dental / Smile Brands, Eau Claire, WI
September 2022 - April 2025
- Administered clinical systems and managed user access/security protocols across multi-location infrastructure.
- Collaborated with cross-functional teams to improve intranet tools and user experience.
- Managed ServiceNow application portfolio, aligning IT ticket queues with SLAs and optimizing workflows.
- Used SQL to extract, clean, and deliver datasets for reporting and data-driven decision-making.
IT Technician
Midwest Dental / Smile Brands, Eau Claire, WI
May 2020 - September 2022
- Provided Tier 1-2 support to 200+ users across remote and onsite locations.
- Reimaged and deployed workstations using automated imaging tools.
- Maintained Active Directory user accounts and group policies.
- Supported network connectivity and VoIP systems.
Desktop Technician
First Choice Computer Recycling, Eau Claire, WI
November 2019 - February 2020
- Provided customer support and workstation troubleshooting.
- Reimaged and deployed workstations using imaging tools.
Computer Hardware Support Intern
Menards, Eau Claire, WI
February 2018 - May 2019
- Supported end users and repaired desktops, printers, tablets, receipt printers, monitors, and related hardware.
- Reimaged and deployed workstations using imaging tools.
Technical Skills
Education
IT Mobile Development & IT Software Development Specialist
Chippewa Valley Technical College, Eau Claire, WI
August 2016 - May 2019